Frequently Asked Questions

What is Glamping?


Simply put, Glamping is 'glamorous camping' You get all of the benefits of camping including nature, the outdoors, the night sky, barbequeing, etc while sleeping in the comforts of boutique hotel accommodations in your 'canvas cottage' which is a walk-in tent of approximately 200 square feet with laminate hardwood floors, a comfy queen-sized bed with soft sheets and pillows, furniture, chairs and your own private en-suite bathroom accessible only from the inside of your tent with hot/cold running water in your sink and an outdoor shower, with a flushing toilet.




How Many People Can Fit in My Tent?


We have two size tents: Queen Tents: - Our Queen tents allow up to a maximum of two adults and up to two children. - This accommodation comes with one Queen bed and up to two single beds. Family Queen Tents: - Our Family Queen tents allow up to a maximum of three adults or up to three children for a maximum occupancy of five people. - This accommodation comes with one Queen bed and up to three single beds.




Is Eco-Camps Pet Friendly?


Yes, we love your furrry family members! And we do NOT charge you to bring them. Pets must be kept on leashes at all times. If your pet is running free, you will be asked to leave and a refund will not be provided.




Does Eco-Camps Charge Extra for Children or Extra Beds?


No. One Tent. One Family.




What is the Eco-Camps Cancellation Policy


- Cancellation is free up to 30 days before check-in with 100% refund. - A refund is not offered if you cancel within 30 days of check-in. - Bookings made using any specials, offers, discounts, or free-nights from Eco-Camps are subject to a cancellation fee equal to the full-price of one night's stay after your booking is made. A refund is not offered if you cancel within 30 days of check-in.




What is Eco-Camps Weather Policy?


Eco-Camps wants you to enjoy your stay to the fullest and be safe as well. We also want to make sure you plan accordingly. When the temperature at any of our locations exceeds 100 F degrees during the day or 75 F degrees at night, and if you are uncomfortable with the temperatures and would like to reschedule we would be happy to provide you alternative dates. As we are not able to control the weather, we are unfortunately unable to provide refunds, but are happy to accommodate any other dates at any of our locations you would like to book, subject to availability. If you choose to continue with your stay please remember to drink plenty of water and wear cool practical clothing.




What is the Eco-Camps Booking Policy?


- A two-night minimum is required for all stays - No same day reservations are allowed - Please book at least two days ahead. - We will be unable to accommodate your reservation if it is made after 6PM two days prior to arrival




Eco-Camps Gift Cards Terms & Conditions


All Eco-Camps gift cards can be used for stays at any Eco-Camps location. Terms & Conditions:

  • All gift certificates are fulfilled via email.
  • Please provide your email during checkout so we can get you your gift card.
  • Gift cards can be bought under someone else's name for use as a gift.
  • Reservations for gift cards redemption must be made by email only: reservations@eco-camps.com
  • All gift certificates are final sale and cannot be refunded.
  • A single gift card can only be used once, there are no partial uses of gift cards
  • Gift cards are valid for three years from the date of purchase.




What is the Eco-Camps Promise?


At every location, you will always enjoy: - Incredible Sunset Viewing Areas - Starry Night Sky away from City Lights - Sounds of Nature - Comfy Queen-Sized Bed to Sleep - Private en-suite Bathroom with Hot/Cold Running Water and Flushing Toilet - Private Outdoor Shower - BBQ - Kids are always FREE - Pets are always welcome and FREE




Is WiFi available at all Eco-Camps locations?


WiFI is available on a location by location basis. If we can provide it we always do, but as we are off-the-grid, we don't bring in anything that isn't already available.




Are BBQ's Shared or Does Each Tent Have Their Own?


Each tent comes with it's own private BBQ




Are Bathroom's Shared at Eco-Camps?


Each tent always comes with it's own private ensuite bathroom accessible from only inside the tent you are stayihg in. It is only shared with your tentmates.




Is the Water in the Bathrooms Drinkable?


The water in the bathroom's are not pottable, so no they are not drinkable. We provide bottled water for you to drink and brush your teeth with. Please only drink the bottled water or water you bring yourself to drihk.




How Can I Charge My Phone?


We provide solar powered usb accessible charges in each tent for phone charging.




Do I Need to Bring Sheets/Towels/PIllows/Blankets


No. Please bring yourself and your belongings. We operate like a boutique hotel and provide all the bedding, linens and towels for your stay.




Is there Food or Room Service Available at Eco-Camps?


No. We do not have any food available at our locations. There is no room service available, and there is no delivery available.




Is There Parking Near My Tent?


Typically, yes, there is parking available near or within a minimal walking distance to your tent. This varies at each location.




What is Contactless Check In?


Eco-Camps provides for contactless check in. After you make your reservation and before you arrive for your stay, you will be provided with a Welcome Packet that will have all the information on how to operate your accommodations. Separately, a tent number and combination for your tent lock with be provided by reservations@eco-camps.com for you to check yourself in.




What is Check in and Check out time?


Check in time is always 3pm - 6pm local time. - We are able to offer late check in times at some locations - Please request your later check in times through reservations@eco-camps.com - We can not offer early check-in times Check out time is always before 11am local time. - We can not offer late check outs




Is Cellular Service Available


Typically cellular service is available at all locations, but Eco-Camps cannot guarantee it and is not responsible if it is not available. We cannot offer refunds if it is not available. Please check with your carrier.




What Cooking Items Are Available?


We provide the following items: - 1 cooking pot - 1 cooking pan - 1 cutting board - 1 tea pot - 2-3 Cooking utensils - 1 cutting knife These are all to be used on the grill. You may bring your own cooking items. Electic stoves or heating elements of any kind and not allowed at Eco-Camps and you will be asked to remove it. It is a fire hazard.




Do you have Fire Pits?


That is based on each locations and the local fire hazards. There are some fire pits available at Eco-Camps Sawtooth. You are not allowed to create your own fire pit. If you do you will be asked to leave immediately with no refund, and we have the right to charge your card a $500 fine.




What Do We Do If We Have Maintanence Issue?


Please review your Welcome Packet for the direct contact based on your location.




Does Eco-Camps Have Laundry Service or Extra Linens/Towels


We do not provide laundry service or extra linens or towels. If you are staying for more than four nights, please contact reservations@eco-camps.com and we will accommodate you.




Can I Bring My Hairdryer?


No. Haridryer's are not permitted. They are a fire hazard. If you use a hair dryer you will be asked to leave, and there will be no refund.




Do You Provide Fans?


This is based on each location. Please see your Welcome Packet.




Are there Quiet Hours at Eco-Camps


Yes. Eco-Camps is for couples and families, and friends catching up. We ask that your respect your neighbors adventure, and the between the hours of 10pm until 9am you keep your voices down inside your tent. If you are outside your tent during those hours, we ask then you do so in quiet and enjoy the night and morning air.




How Much Bottled Water Does Eco-Camps Provide?


Each tent will stocked with 10 bottles of water. Any additional bottles of water needed will need to be sourced by the guest at their own responsibility.




Does Eco-Camps Provide Dishes and Utensils?


Yes. Each tent comes with a full set up for 4 or 5 people including plates, bowls, fork, knife, spoon, mug and sometimes a wine glass.




Does My Cooler Come With Ice?


This is based on each location. Please review your Welcome Packet for the answer.




Does Eco-Camps Provide Soap and Shampoo?


Yes, the following is provided: - Body Soap - Hand Soap - Shampoo - Hand Sanitzier




What is Eco-Camps Weather Policy?


Eco-Camps wants you to enjoy your stay to the fullest and be safe as well. We also want to make sure you plan accordingly. When the temperature at any of our locations exceeds 100 F degrees during the day or 75 F degrees at night, and if you are uncomfortable with the temperatures and would like to reschedule we would be happy to provide you alternative dates. As we are not able to control the weather, we are unfortunately unable to provide refunds, but are happy to accommodate any other dates at any of our locations you would like to book, subject to availability If you choose to continue with your stay please remember to drink plenty of water and wear cool practical clothing.





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